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Access & User Management FAQs


Table of Contents



How can I get a login?


To get a Re:infer account, your Account Administrator will need to create a new user profile from the Projects page within the platform.

Please note: Accounts are associated with email addresses - only use your authorised work email address for Re:infer access.

Once a new account has been requested you should automatically receive an email requesting you to setup your account.



How can I add a colleague to Re:infer?


With the right permissions, you can easily add new users to Re:infer via the Projects page. A guided walkthrough of how to do this can be found here.

If you have any issues adding users to your project, you can reach out to your Re:infer admin for assistance getting them set up. If they have any technical issues, they can raise it with the Re:infer support team.



How do Re:infer's permissions work?

When a new user is created or added to an project within Re:infer, they are granted certain default permissions. Permissions allow users access to certain actions and features within the Re:infer platform. Permissions can be granted by a single Re:infer user to other Re:infer users (as long as they have said permissions). 

You can access the full list of permissions and which actions they allow here. If you need to update a user's permissions, see here.


How do I get the authenticator app?


You will need to install the Google Authenticator application onto your mobile device to set up two-actor authentication (2FA). This can be downloaded from the Apple App Store or Google Play. 

More information on how to install and use Google Authenticator can be found here.



Why is my authenticator app not working?

The most common reason why your 2FA code does not work and you receive an error message is that the timezone on your phone is not set automatically so it may be out of sync:


If you're using an iPhone, go to 'Settings > General > Date & Time' and make sure that 'Set Automatically' is enabled, then try your 2FA again.

If you're using an Android phone, go to 'Settings > Date & Time' and make sure 'Automatic Time Zone Setting' is enabled.

If your problem persists, please raise a Support ticket and we'll be able to assist you.


What web browsers can I use with Re:infer?


Re:infer is designed to be used with latest versions of modern internet browsers, such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. This is to ensure maximum security. 

If you are experiencing any issues in the platform, such as being unable to delete assigned labels, please submit a ticket through the support portal or reach out to our technical support team via email, and include the version number of the browser you are using.



How do I contact support?

For all technical related queries please contact the Support team via email or submit a ticket through the support portal. For all non-technical related queries please contact the Customer Success team via email.


Next: Data Upload & Management FAQs

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