TABLE OF CONTENTS
- How can I get a login?
- How can I add a colleague?
- How do the permissions work?
- How do I get the authenticator app?
- Why is my authenticator app not working?
- What web browsers can I use with Communications Mining?
When a new user is created or added to an project, they are granted certain default permissions. Permissions allow users access to certain actions and features within the platform. Permissions can be granted by a single user to other users (as long as they have said permissions).
You will need to install the Google Authenticator application onto your mobile device to set up two-actor authentication (2FA). This can be downloaded from the Apple App Store or Google Play.
More information on how to install and use Google Authenticator can be found here.
The most common reason why your 2FA code does not work and you receive an error message is that the timezone on your phone is not set automatically so it may be out of sync:
If you're using an iPhone, go to 'Settings > General > Date & Time' and make sure that 'Set Automatically' is enabled, then try your 2FA again.
If you're using an Android phone, go to 'Settings > Date & Time' and make sure 'Automatic Time Zone Setting' is enabled.
If your problem persists, please raise a Support ticket and we'll be able to assist you.
The platform is designed to be used with latest versions of modern internet browsers, such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. This is to ensure maximum security.