What's in this article?
How to get an account
To get an account, an Admin on Communications Mining will need to create a new user profile for you from the 'Manage Access' page within the Admin console within the platform.
Please Note: Accounts are associated with email addresses — only use your authorised work email address for platform access.
Once a new account has been requested you should automatically receive an email requesting you to setup your account, this will contain a link that is valid for 24 hours before expiring.
Setting up your account
Once an Admin on Communications Mining has created a user profile for you, the platform will automatically send you an email.
The email contains a URL which will open the password creation page in your browser. This URL is valid for 24hrs before expiring to prevent insecure access to the platform.
Please Note: The platform only supports modern browsers, such as Google Chrome, Firefox, Safari and Microsoft Edge. It is optimised to work best on the latest versions of these browsers, so please keep your versions up to date.
Choose a new password. If you want to see the password as you type it, you can click the eye icon on the right-hand side of the password box. Passwords must pass the following checks:
(1) Your password must be strong. For inspiration, a strong password can usually be generated with four random words. You can make a password stronger by adding capital letters, numbers, and symbols
(2) Your password must be unique. You should not reuse a password you already use. You must not use a password that has been leaked from another website, as this makes your password very easy to guess
(3) You must confirm your password.
Once your new password has passed all three checks, you can click the ‘Set Password’ button to set your new password.
Setting up 2FA
From the password creation page, clicking 'Set password' will direct you to setting up two-factor authentication (2FA) for your account. All accounts are protected using 2FA and this process is mandatory for every user.
You will need to install the Google Authenticator application onto your mobile device to do this. This can be downloaded from the Apple App Store or Google Play.
More information on how to install and use Google Authenticator can be found here.
Once you have confirmed your password, you will be directed to set up two-factor authentication for your account. To do this, simply follow the on-screen instructions.
Setting up two-factor authentication (2FA)
Please Note: if you need to set up Google Authenticator on a new phone, you will need to follow the password reset process. For details on this, see here.
Why is my 2FA code not working?
The most common reason why your 2FA code does not work and you receive an error message is that the timezone on your phone is not set automatically so it may be out of sync:
If you're using an iPhone, go to 'Settings > General > Date & Time' and make sure that 'Set Automatically' is enabled, then try your 2FA again
- If you're using an Android phone, go to 'Settings > Date & Time' and make sure 'Automatic Time Zone Setting' is enabled