Support Centre

Using Analytics

Guides on how to use all of Re:infer's analytics features


User permissions required: ‘View Sources’ AND ‘View Labels’

The Reports page is where users can see in-platform reporting on their dataset. The reports are all filterable to allow users to see the views that are most important to them. 


Re:infer’s built in reporting functionality has two tabs — Trends and Segments. Trends presents high level summary statistics over time. Segments presents charts of label volumes versus verbatim metadata, e.g. sender domain (emails), feedback or NPS score (customer feedback), or claim cause (claims data).


At the top of each tab in the Reports page, you will see the number of verbatims contained in the dataset, net sentiment (if sentiment analysis is enabled) and the date period for the selected data.


Overall dataset statistics

Next: Filtering charts

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