PLEASE NOTE: UiPath Communications Mining's Knowledge Base has been fully migrated to UiPath Docs. Please navigate to equivalent articles in UiPath Docs (here) for up to date guidance, as this site will no longer be updated and maintained.

Knowledge Base

Getting Started

Technical support


If you are a UiPath Automation Cloud customer and are experiencing any technical issues with the platform, please raise a support ticket via UiPath Support ( You will require your 'Support ID' to raise a ticket.

If you are a legacy Re:infer (and now UiPath) customer, and access Communications Mining via the Web Portal and not UiPath Automation Cloud, please raise a ticket via this site. Just click 'New Support Ticket' on the home page. 

Please Note: Only logged in users can raise tickets via this site, and permitted domains are restricted to our customers accessing the platform via the Web Portal and not UiPath Automation Cloud.

Previous: Getting started using Communications Mining

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