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Videos, tips, tricks, and answers to frequently asked questions

What's new in Re:infer?

Learn about our latest product features and functionality below. Click on any of the links included to find out more about the specific update / new feature.

If you have any ideas for features or updates that you'd really like to see, we'd love to hear them. There's a section for product feature ideas in your community forum - please post in here!

December 2020

Updates coming soon!

November 2020

Next best actions live in Validation

We previously released Model Warnings in Validation to alert users of potential performance issues with individual labels. We've now coupled those warnings with Next Best Actions to help you fix these issues and improve the performance of your labels. These actions act as links that take you directly to the suggested training mode in Explore!


Click here to find out more about next best actions and how they can help you.



New entity filtering and updated 'reviewed' vs. 'unreviewed' filter

You're now able to filter to verbatims containing both assigned and predicted entities, just like you can for labels. 

At the same time, we've adjusted the filter for 'reviewed' vs. 'unreviewed' verbatims, which previously related to verbatims with assigned or predicted labels only, to be explicitly part of the label filter.


Click here to see how entity filtering works, or here for the new label filters.

Updated format for verbatims with assigned labels

When training in Re:infer, you can assign both labels and entities (if enabled) to each verbatim. As we've now significantly expanded our entity-related features, we've updated how we present 'reviewed' verbatims in the platform.

This is in order to reflect the differences between verbatims that have been reviewed by assigning labels, or by assigning entities, or both.


Click here to see the new format for verbatims that have labels that have been assigned by a person.

October 2020

New CSV upload feature

You asked and we listened: you can now upload data from a CSV file directly into a source in Re:infer's user interface in a simple step by step process! To learn more about how to upload a CSV file to Re:infer, see here.


Improved dataset creation and editing flows

We've recently updated the process for creating and editing datasets, to make it much smoother and more intuitive. We hope you agree it's a dramatic improvement!

To see how to create a new dataset click here, to update an existing dataset click here.

September 2020

Introducing validation for entities


If you're looking to extract entities (structured data points like emails, IDs, or dates) from your data, you want to also know how well Re:infer is able to do so - are Re:infer's entity predictions correct? Are entities being missed?

So, similarly for labels, we've released validation for entities, which helps you understand how accurately Re:infer is able to predict each entity that you've enabled. Click here to understand how validation for entities works.



New dataset status feature

When you're labelling data in Re:infer, you want to know whether your training has been incorporated into the model and the predictions have been updated, and if not, how long will it be until they are. 

To help you keep tabs on how your model is retraining and re-predicting, we've released a new dataset status feature. Click here to see how to understand the status of your dataset.

August 2020

Easily interpret clusters in Discover


Discover now highlights the parts of a verbatim that most contribute towards it being included in the cluster, helping you identify the common themes quicker! Click here to see how this works when labelling clusters in Discover.

July 2020


Exclusion filters


When filtering different string-format metadata properties, you can now choose to exclude certain values that you're not interested in! This makes it much easier to filter out certain values for a metadata field that has a large number of potential values. 

You'll notice that the filtering interface now looks a bit different for these properties, but we hope you find it pretty intuitive.

Follow these links to see how the new filters work in Explore and Reports.



Model warnings in Validation


The platform now provides model warnings in Validation, whenever you select an individual label that is not performing as well as it should be. Re:infer will also start to suggest the next-best actions to try and improve them, and this is a feature we will continue to develop to make these suggestions as helpful as possible.

To see how they help you understand and improve model performance, click here and scroll down to the 'Model warnings and next-best actions' section.

June 2020


Email recipient filters updated


We've updated how our filters work for recipient related user properties for email datasets. You are now able filter on number of recipients or number of recipient domains, as well as being able to filter to a specific recipient or recipient domain present in any of the 'To' 'CC' or 'BCC' fields of an email.

Follow these links to see how filters work in Explore and Reports.



Verbatims with dismissed labels return to 'Unreviewed'


Previously if you added labels to a verbatim and then decided to remove them later, they would remain in the same 'Reviewed' format, but have no labels associated with them. 

We've updated this now so that if a verbatim has all of its labels dismissed, it reverts back to 'Unreviewed' and the platform will start to make predictions for it when it retrains. This acts as a sort of 'undo' feature, letting you correct things or remove labels more easily, without having to apply new ones.



'Introduction to Re:infer' video available


The latest of our explainer videos is now available. This video gives users a high-level introduction to Re:infer, covering:

  • Who we are, 
  • Why we exist as a company
  • What we do
  • How we do it
  • How we're different
  • How our clients are using our platform

To watch the video, check it out here.

May 2020


Intelligent label performance warnings


To help you easily understand and improve label performance, we've introduced intelligent label performance warnings in the platform. These will warn you when a label is not performing as well as it should be.

We'll be regularly updating the inputs to these and creating more and more intelligent 'next best actions' to help you improve labels quickly and effectively.


To see an explanation of these performance warnings, click here and scroll down to the 'Label performance' section.



Intelligent searching in Explore


We've updated how searching works in the platform. You can now add quotation marks (" ") to your search terms in the search bar to force an exact match of the terms within them. If you don't add quotation marks, Re:infer will return exact matches first, and then partial matches once you have passed all of the exact matches.

Explore will also give you an approximate count of how many verbatims match your exact search terms, giving you a rough idea how many times a concept or theme might appear in your dataset.

To learn more about how search works in Re:infer, click here.



'Platform Overview', 'Entities Training' and 'Using Discover' videos available


The first of our training videos are now available on the Knowledge Base. These will be the first of many, so keep an eye out for more.

To get a feel for navigating the platform and an overview of all the main features, check out the Platform Overview video.

To understand more about Entities and how to use them in the platform, watch the Entities Training Guide video here.

To learn about the first phase of the model training process, 'Using Discover', watch the video here.

April 2020


Discover looks for poorly covered clusters


In February, we updated Discover to take into account your taxonomy when re-training. We've now updated it so that when it retrains, it tries to find clusters of verbatims that are not well covered by your taxonomy (meaning that predictions for each of the labels are low).


Finding and presenting clusters is always a balancing act - we want to balance finding good clusters with clear connections between the verbatims, with finding new things that don't fit your current taxonomy. There will always be a mix of some clusters with strong predictions, and others with less strong or no predictions, depending on how your taxonomy has been trained so far.

To find out more about Discover and how it works, click here.

February 2020


Knowledge Base and Support Centre goes live!


You'll know that we've launched or new Knowledge Base and Support Centre (, as you're currently in it! 


Now you've signed up, you can continue to access this site from the platform by clicking the 'Support' option in the Global Action action dropdown menu, found in the top right-hand corner of your screen at all times.



Discover takes into account your taxonomy when re-training


When it retrains, Discover now takes into account your taxonomy and the training that you've completed to-date, as well as looking for clusters of semantically similar verbatims, in order to increase the chances that the new clusters it creates are interesting to you.


To understand more about how Discover works and how to use it, click here.



The Datasets page now lets you filter by organisation


If you belong to multiple organisations in Re:infer, the Datasets page can get a bit crowded with all of the different datasets that you have access to. We've added a simple filter bar at the top to let you filter to datasets within a specific organisation, to cut out some of the noise.


To understand more about the Datasets page, click here.

January 2020

Customisable dashboards


The Dashboard page now lets users create fully customisable dashboards. Users can add or remove any charts they want with only a few clicks, and fully adjust their size and arrangement.

To find out more about how to set up and edit your own dashboard, click here.



'Low confidence' mode


Within Explore you can enable the 'Low confidence' mode, which will present you with verbatims in the dataset for which the model has very low confidence that any of the labels in your taxonomy applies to them. 

This, as well as 'Shuffle' mode, is a useful way to see how well your taxonomy covers the verbatims in the dataset, and may show you where you need to create new labels to capture interesting intents or concepts you may have missed.

To understand more about how to use 'Low confidence' mode, click here.



Updated Organisations page

The Organisations page has now been updated to show you all of the organisations that you and other users belong to (as long as you have permissions to see them), and lets you switch between them easily by simply clicking on the one you want.

To understand a bit more about the Organisations page click here. Or to understand more about how to manage users, click here.

December 2019


Discover now re-trains


We've updated Discover to show you new clusters, once you've done a significant amount of training or added a significant amount of data to your dataset. This way Discover continues to be useful and hopefully shows you new and interesting things.

To understand more about how Discover works and how to use it, click here.

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