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Knowledge Base

Getting Started


Training, or Model Training, is the process by which a user teaches Communications Mining what labels and entities apply to verbatims, so that it can apply this understand at scale across the entire dataset.


A user trains by manually reviewing verbatims and applying all the labels and entities that are relevant


Each time a user spends some time reviewing verbatims, it triggers a re-training event where the platform uses the newly reviewed verbatims to improve its understanding of the label concepts and entities.


After each re-training event, the model re-reviews all of the unreviewed verbatims in the dataset and updates the predicted labels and entities and their associated confidence scores (and sentiment for labels if label sentiment is enabled).


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