Support Centre

Videos, FAQs & More

Videos, tips, tricks, and answers to frequently asked questions

Data FAQs

What forms of communications do you handle?


Re:infer is able to support multiple forms of conversational data, i.e. when a person is talking to another person in a digitally mediated channel. Examples include emails, case management tickets, surveys, reviews, case notes, amongst others.

How do you handle communications with attachments?


Re:infer interprets the core conversational contents of a conversation. For email conversations, subjects, body text and the thread are all considered but the attached content is not. If you want to interpret attached content please reach out to our Customer Success team at to discuss some of the best solutions we've seen our clients use in conjunction with Re:infer.

Can I upload data to the platform myself?


Yes, if you have sufficient permission you can use our APIs to add data to the platform, or you can add data to a source via CSV upload.

What volumes of data can the platform support and is there a limit?


The storage of data in the platform can be scaled to suit the needs of our clients, and allowed volume usage is dependent on agreed licence terms. Usage within the maximum volume agreed in the license is completely acceptable. Exceeding the maximum volume will require a discussion and may incur additional cost. 

Please reach out to the Customer Success team at if you wish to discuss further. Please give the Re:infer team warning if you plan significantly increasing usage.

How can I export my data from the platform so that I can use elsewhere?


Users can export their data from the platform via CSV or using the Re:infer’s APIs. Detailed explanations of how this can be done are shown in our how-to guides as well as our API documentation.

How do I create my own datasets?


Once you have logged in you will be taken to the Datasets page where you can create your own dataset, if you have the associated permissions to do so. A detailed explanation of how to do this is here.

Previous: General FAQs     |     Next: Taxonomy FAQs

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.