Support Centre

Videos, FAQs & More

Videos, tips, tricks, and answers to frequently asked questions

General FAQs

What is a taxonomy / verbatim / data source / dataset / etc.?

Re:infer uses some core concepts and terminology, all of which are explained in our Key Concepts & Terminology page

How can I get a login?


To get a Re:infer account your Account Administrator will need to create a new user profile from the Organisations page within the platform. 

Please Note: Accounts are associated with email addresses — only use your authorised work email address for Re:infer access. 


Once a new account has been requested you should automatically receive an email requesting you to setup your account.

How do I get the authenticator app?


You will need to install the Google Authenticator application onto your mobile device to set up two-actor authentication (2FA). This can be downloaded from the Apple App Store or Google Play. 

More information on how to install and use Google Authenticator can be found here.

What web browsers can I use with Re:infer?


Re:infer is designed to be used with latest versions of modern internet browsers, such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. This is to ensure maximum security. 

If you are experiencing any issues in the platform, such as being unable to delete assigned labels, please submit a ticket through the support portal or reach out to our technical support team via email, and include the version number of the browser you are using.

How can I connect to the Re:infer API?


You can find out how to use our API from the Global Action menu. Please see our Navigating Re:infer guide for instructions

How do I contact support?


For all technical related queries please contact the support team via email or submit a ticket through the support portal. For all non-technical related queries please contact the customer success team via email.

Next: Data FAQs 

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