Support Centre

Manage Accounts & Users

For information on how to access manage your own account, as well as how to manage users within your Organisations in the ReInfer platform.

Signing in and out of Re:infer

Signing in on your usual machine and browser


For details on signing in to Re:infer for the first time (i.e. activating your account), please see here.

 

To access the Re:infer platform as an existing user, navigate to Reinfer.io in your browser and click 'Sign In' at the top right of the page.

 

If you're using a machine and browser that you've previously signed into Re:infer on, you'll be directed to a screen like in the image below:

 


Login for existing users on a previously used machine and browser

 

If you're already signed in, clicking 'Go to [company name].reinfer.io' will take you through to the datasets page. Navigating directly to the URL of [company name].reinfer.io will also do this.


If you're logged out but have signed in before, clicking the button will prompt you to enter the following:

 

  • Username or email address.
  • Password - the password you created.
  • 2FA code - the 6-digit code generated for your account in the Google Authenticator app (see here for setup details)


After entering your details, click 'Sign In'.



Signing in on a new machine and / or browser

 

If accessing Re:infer from a new machine or browser, or for the first time, the screen will look like the image below:

  

 

Login for new users or existing users on a new machine and/or browser


After typing in your email address on a new machine, browser, or as a new user, Re:infer automatically maps your email address to the correct domain that you should belong to. If your email address is John@example.com, Re:infer would attempt to map you to example.reinfer.io.


After this step, the sign in process is the same as described above.

  

   

If you’ve forgotten your password!

If you’ve forgotten your password, see here for instructions on how to reset it. 

If 2FA codes aren’t working!

This problem most commonly occurs when the clock on your device is out of sync. Please follow these troubleshooting instructions. 




Signing out

 

To sign out of the Re:infer platform, follow simply click on your username in the top right-hand corner of the page and then click ‘Sign Out’ from the drop-down global action menu that appears.

 

You can also do this from the bottom of the 'Manage Account' page.

   

 

‘Sign out’ button


Next: Changing your password

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