Support Centre

Manage Accounts & Users

For information on how to access manage your own account, as well as how to manage users within your Organisations in the ReInfer platform.

Signing in and out of Re:infer

Signing in 

To access the Re:infer platform navigate to in your browser and click 'Sign In' at the top right of the page.



page


Please Note: if you’re already signed in, the 'Sign In' button will be replaced with a 'Go To App' button which navigates to the Datasets page. 


To sign in, you’ll need to enter your:

  • Username or email address.
  • Password - the password you created.
  • 2FA code - the 6-digit code generated for your account in the Google Authenticator app (see here for setup details)


Then click 'SIGN IN'.


If you’ve forgotten your password!

If you’ve forgotten your password, see here for instructions on how to reset it. 

If 2FA codes aren’t working!

This problem most commonly occurs when the clock on your device is out of sync. Please follow these troubleshooting instructions. 

Signing out


To sign out of the Re:infer platform, follow simply click on your username in the top right-hand corner of the page and then click ‘Sign Out’ from the drop-down global action menu that appears.



‘Sign out’ button

Next: Changing your password

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