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Setting up two-factor authentication

 

From the password creation page, clicking 'Set password' will direct you to setting up two-factor authentication (2FA) for your account. All Re:infer accounts are protected using 2FA and this process is mandatory for every user.

 

You will need to install the Google Authenticator application onto your mobile device to do this. This can be downloaded from the Apple App Store or Google Play. 


More information on how to install and use Google Authenticator can be found here.

 

Once you have confirmed your password, you will be directed to set up two-factor authentication for your ReInfer account. To do this, simply follow the on-screen instructions. 

 



Setting up two-factor authentication (2FA)

 

Please Note: if you need to set up Google Authenticator on a new phone, you will need to follow the password reset process. For details on this, see here.


Why is my 2FA code not working?

The most common reason why your 2FA code does not work and you receive an error message is that the timezone on your phone is not set automatically so it may be out of sync.

 

If you're using an iPhone, go to 'Settings > General > Date & Time' and make sure that 'Set Automatically' is enabled, then try your 2FA again. 

 

If you're using an Android phone, go to 'Settings > Date & Time' and make sure 'Automatic Time Zone Setting' is enabled.

 

If your problem persists, please raise a Support ticket and we'll be able to assist you.


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