User permissions required: ‘View Sources’ AND ‘View Labels’
The Compare page in Re:infer allows you to compare the distribution of labels across two different user defined cohorts of verbatims or threads.
Users can apply filters to Group A and Group B to compare the count, proportion, and sentiment of the labels across the groups and see the differences in these numbers. Depending on the analytics a user would like to extract, one can toggle between 'verbatims' and 'threads' depending on if they want to compare individual messages or compare at a thread level (e.g. for email threads, phone calls and live chats).
To understand more about how Compare actually works and how to use it, see here.