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User permissions required: ‘View Sources’ AND ‘View Labels’


The Compare page in Re:infer allows you to compare the distribution of labels across two different user defined cohorts of verbatims or threads.



Compare page


Users can apply filters to Group A and Group B to compare the count, proportion, and sentiment of the labels across the groups and see the differences in these numbers. Depending on the analytics a user would like to extract, one can toggle between 'verbatims' and 'threads' depending on if they want to compare individual messages or compare at a thread level (e.g. for email threads, phone calls and live chats).


To understand more about how Compare actually works and how to use it, see here.

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