Support Centre

Getting Started

Compare

User permissions required: ‘View Sources’ AND ‘View Labels’

 

The Compare page in Re:infer allows you to compare the distribution of labels across two different user defined cohorts of verbatims or threads.

 

  


Compare page

 

Users can apply filters to Group A and Group B to compare the count, proportion, and sentiment of the labels across the groups and see the differences in these numbers. Depending on the analytics a user would like to extract, one can toggle between 'verbatims' and 'threads' depending on if they want to compare individual messages or compare at a thread level (e.g. for email threads, phone calls and live chats).

 

To understand more about how Compare actually works and how to use it, see here.


Previous: Reports     |     Next: Discover

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Sections

View all