Re:infer is a communications intelligence platform — it turns unstructured electronic communications data (e.g. emails, chat instant messages, log notes, survey responses, annotations, call transcripts, etc.) into structured data to drive actions in your organisation.

 

The Re:infer platform leverages state of the art, proprietary Machine Learning technology for this task. Machine Learning is a data driven approach to Artificial Intelligence. Machine Learning algorithms learn and improve by analysing data.

 

In the Re:infer platform, users can train Re:infer to interpret their communications data, recognising and extracting only the most pertinent and business relevant information for their organisation and business problems. The entire training process is completed via the graphical user interface (GUI) and requires no coding or Machine Learning experience.



How it works


Make every conversation valuable


Re:infer harnesses the power of your conversations. We enable you to understand each message in real time, and use the insights to drive efficiency and deliver elevated customer experiences.

 

 



STEP 1


Connect


Re:infer is optimized for all common business communication channels. Create real-time connections across all the channels within your business

 


STEP 2

Discover

Re:infer understands human language. We read every message to automatically discover patterns in your conversations — finding frequently occurring questions, requests, processes and themes. Re:infer works fast; we deliver value in hours, not months.

 

STEP 3

Train

Re:infer learns from you and your data. The zero-code interface empowers business users to teach Re:infer the specifics of your business. Re:infer becomes completely tailored to you, and improves constantly in real time.

 

STEP 4

Action

Re:infer converts each message into structured data. Re:infer’s built-in analytics are displayed in a customisable report which gives you insight into processes, customer issues and change opportunities. From there, we can trigger automated actions such as routing, triage, alerts, case creation, and transactional responses.

 

 

What we do




Get started with Re:infer


Does your company already use Re:infer?

Read Getting a Re:infer account to learn how to sign up and get started using the platform


Ready to keep learning?

Find detailed how-to articles in our Support Centre (which is right here!), read through our platform guide, or jump straight to our How-to guides to get started using Re:infer today.

 


Previous: An Introduction to Re:infer     |     Next: Who are we?